Legal

Terms & Conditions

Terms governing use of the Mafkat store, account registration, orders, and product purchases.

Last updated: September 27, 2026

1.Acceptance and updates

Welcome to the Mafkat store. Accessing the website, creating an account, or placing an order means that you accept these terms and the policies linked to them. If you do not accept them, you must stop using the website.

Mafkat may amend these terms when needed. An amendment takes effect when published, and continued use after publication constitutes acceptance of the updated version. You should review this page periodically.

2.Eligibility and store use

A user must have reached the legal age under applicable law or use the store with the consent of a legal guardian or representative.
The website may not be used for unlawful purposes or to harm the website, its users, or third-party rights.
Access may be restricted or suspended for accounts that violate these terms or have otherwise been suspended.

3.Account and registration obligations

Accurate, complete, and current information must be provided during registration and ordering and updated when it changes.
The user is responsible for keeping login credentials confidential and for activity conducted through the account.
Mafkat must be notified immediately of suspected unauthorized account use. To the extent permitted by law, Mafkat is not responsible for losses caused by the user's disclosure of or failure to protect account credentials.

4.Order processing

Submitting an order or receiving an automated confirmation does not constitute final acceptance. Acceptance occurs after payment, availability, and fulfilment checks.
Mafkat may verify the customer's identity or payment details before processing an order.
An order may be cancelled or adjusted because of unavailable stock, a material pricing or description error, suspected fraud, or unavailable shipping. Amounts collected for a cancelled portion will be refunded through the applicable payment method.

5.Product descriptions, pricing, and availability

Mafkat aims to provide accurate descriptions, images, and specifications, but colors or appearance may vary by screen or production batch.
Pricing, description, or availability errors may be corrected at any time. If a correction affects an existing order, the customer will be contacted before proceeding, or the affected part will be cancelled and refunded.
Stock information is indicative and may change between order placement and processing.

6.Payment, charges, and taxes

Payments are made through the methods available at checkout and may be processed by independent payment providers under their terms and policies.
Product prices are shown in Saudi riyals including applicable VAT. The VAT amount is shown separately in the cart summary and at checkout, and the final total includes VAT.
Delivery is free for all products only in Dammam, Khobar, Dhahran, and Qatif, with no minimum order value. This includes large or heavy products without additional delivery charges. Installation is optional for eligible products and costs SAR 10 before VAT (SAR 11.50 including 15% VAT) once per order, not per product or unit. Installation is free only when the total of all products after discounts, including VAT, exceeds SAR 200. Delivery and installation charges do not count toward this threshold. At a product total of exactly SAR 200, installation still costs SAR 11.50 including VAT. No installation fee applies when the service is not requested.

7.Shipping and buyer protection

Delivery is available only in Dammam, Khobar, Dhahran, and Qatif and takes 2–5 calendar days from purchase. Delivery operates every day.
Purchases should be inspected before acceptance to confirm that they match the order and are undamaged. If visible shipping damage exists, refuse the shipment and notify Mafkat immediately.
The additional provisions in the Shipping and Delivery Policy and Return and Exchange Policy apply.

8.Website use and intellectual property

Content owned by or licensed to Mafkat—including branding, designs, text, images, graphics, and software—is protected under applicable laws. It may not be copied, republished, or commercially exploited without written permission, except for personal use necessary to shop on the website.

9.User information and submissions

Users warrant that submitted information, reviews, and materials are accurate, lawful, and do not infringe the rights of others.
Users may not impersonate others, use misleading contact information, or submit malicious software or abusive content.
Mafkat may review, reject, or remove violating content. Personal data is handled in accordance with the Privacy Policy.

10.Electronic communications

By using the website, emailing us, or placing an order, you consent to receiving account-, order-, and service-related communications electronically, including by email, message, or website notice. Such communications are treated as written where permitted by law.

11.Service availability and liability

The website is provided as available and may be temporarily interrupted for maintenance, technical reasons, or events outside Mafkat's control. Mafkat aims to keep content accurate and the service secure but cannot guarantee uninterrupted or error-free operation at all times.

Nothing in these terms excludes liability that cannot lawfully be excluded or limits mandatory consumer rights.

12.General terms and governing law

These terms and the referenced policies form the agreement governing use of and purchases from the store.
If any provision is unenforceable, the remaining provisions continue in effect.
These terms are governed by the laws of Saudi Arabia, and disputes are subject to the competent Saudi authorities and courts under applicable law.