Question 1

Where do you deliver?

Accepted Answer

We currently deliver within Dammam, Khobar, and Dhahran. Delivery times vary by area and are shown at checkout — these are estimates, not guarantees.

Question 2

Is installation included?

Accepted Answer

Yes — we offer free installation within Dammam, Khobar, and Dhahran, typically within 24 hours. Installation is performed by qualified, certified technicians and is warranted for the period specified at purchase.

Question 3

Can I return or exchange a product?

Accepted Answer

Yes, within 7 days of receipt. The product must be unused, in its original packaging, and in the same condition as received. Custom-made items, products damaged by misuse, and storage-sensitive materials (like sealants) cannot be returned. Please report any damage immediately upon delivery.

Question 4

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, Apple Pay, STC Pay, Mada, and American Express. Payment is processed at the time of order placement.

Question 5

Are prices inclusive? Are there hidden fees?

Accepted Answer

All prices are listed in Saudi Riyals (SAR) and include VAT where applicable. Our pricing is transparent with no hidden fees — what you see is what you pay. Shipping costs are calculated based on order weight, dimensions, and destination.

Question 6

Can I cancel my order?

Accepted Answer

Orders may be cancelled before shipment. Once shipped, the return policy applies. An order confirmation does not constitute final acceptance — we reserve the right to accept or reject any order.

Question 7

What if my shipment arrives damaged?

Accepted Answer

You must inspect the shipment upon receipt and report any visible damage immediately to the delivery driver. If the shipment shows signs of damage upon arrival, you have the right to refuse it entirely.

Question 8

How can I contact you after purchase?

Accepted Answer

You can reach us anytime via WhatsApp for inquiries and post-installation follow-up. We also provide close follow-up after every installation — including testing, operation, and a written warranty.