Question 1

Where do you deliver?

Accepted Answer

Delivery is free for all products within our supported areas in Dammam, Khobar, Dhahran and Qatif, with no minimum order. Orders arrive within 2–5 days from purchase, all week. We verify your address before payment.

Question 2

Can I request installation?

Accepted Answer

Installation is optional for eligible products. Select the products you want installed during checkout; the service price is shown before payment. Products marked unavailable do not offer installation. We confirm the service address and appointment after the order is placed. Installation is SAR 11.50 including VAT per order, and free when the products' total after discounts, including VAT, exceeds SAR 200.00. Installation and delivery charges do not count toward this threshold.

Question 3

Can I return or exchange a product?

Accepted Answer

Return and exchange eligibility, time limits, conditions, exclusions, and refund handling are governed by the current Return & Exchange Policy. Review that policy before purchase and contact support promptly if an item arrives damaged.

Question 4

What payment methods do you accept?

Accepted Answer

We currently accept Mada, Visa, and Mastercard through our secure card checkout. Payment is processed when the order is placed.

Question 5

Do displayed prices include VAT? Are there hidden fees?

Accepted Answer

Product prices include applicable VAT. Delivery is free within our service areas. The cart and checkout show product amounts, discounts, VAT and any selected installation charge separately, with the final total before payment.

Question 6

Can I cancel my order?

Accepted Answer

Cancellation eligibility and handling are governed by the current approved Terms and any applicable Return & Exchange Policy. Contact support with your order number for the current instructions.

Question 7

What if my shipment arrives damaged?

Accepted Answer

Damage reporting, eligibility, and remedies are governed by the current approved Shipping & Delivery Policy and Return & Exchange Policy. Contact support with your order number and the available evidence for the current instructions.

Question 8

How can I contact you after purchase?

Accepted Answer

Use the contact options shown on the website for order questions and after-sale support. Any installation scope or warranty that applies to a purchase is stated with the product or order documentation.

Frequently asked questions

Frequently asked questions