Shipping & Delivery Policy

The customer is responsible for checking the name, phone number, address, and all other submitted details before confirming an order. Missing or incorrect information may delay or prevent delivery, and the customer may bear resulting redirection or reshipping costs.

Delivery is available only in Dammam, Khobar, Dhahran, and Qatif and takes 2–5 calendar days from purchase. Delivery operates every day.

Once an order is handed to the carrier, the carrier performs delivery and safeguards the shipment under its service terms. Mafkat remains available to support the customer and follow up on problems, but does not directly control the carrier's schedule or operations.

If delivery fails because of an incorrect address, an unreachable customer, or failure to collect within the stated period, the customer may be charged outbound, return, and reshipping costs. These charges do not apply to defective or incorrect items or to approved returns or exchanges with free return shipping for the customer. If the destination is outside Dammam, Khobar, Dhahran, and Qatif, Mafkat may cancel the order and refund the amount paid.

Delivery is free for all products only in Dammam, Khobar, Dhahran, and Qatif, with no minimum order value. This includes large or heavy products without additional delivery charges. Installation is optional for eligible products and costs SAR 10 before VAT (SAR 11.50 including 15% VAT) once per order, not per product or unit. Installation is free only when the total of all products after discounts, including VAT, exceeds SAR 200. Delivery and installation charges do not count toward this threshold. At a product total of exactly SAR 200, installation still costs SAR 11.50 including VAT. No installation fee applies when the service is not requested.

Delivery is available only in Dammam, Khobar, Dhahran, and Qatif. Delivery to other Saudi cities or outside Saudi Arabia is not available.