Shipping & Delivery Policy
How orders are processed, dispatched, tracked, delivered, and charged for shipping.
Last updated: July 28, 2026
1.Accuracy of shipping details
The customer is responsible for checking the name, phone number, address, and all other submitted details before confirming an order. Missing or incorrect information may delay or prevent delivery, and the customer may bear resulting redirection or reshipping costs.
2.Third-party carriers
- Orders are delivered by logistics providers that operate independently from Mafkat.
- Mafkat provides the carrier with the information needed for delivery, such as the customer's name, contact number, and shipping address.
- The shipment is also subject to the selected carrier's terms, including coverage, delivery, and tracking procedures.
3.Order processing and delivery
Mafkat aims to process an order and hand it to the carrier within 24 business hours after completion, excluding weekends and holidays. Delivery within Saudi Arabia usually takes two to five business days after dispatch, but this is an estimate and may vary by destination, carrier, and product availability.
4.Responsibility after dispatch
Once an order is handed to the carrier, the carrier performs delivery and safeguards the shipment under its service terms. Mafkat remains available to support the customer and follow up on problems, but does not directly control the carrier's schedule or operations.
5.Tracking and delivery changes
- The customer should follow the shipment through the tracking link or number provided.
- Requests to change or postpone delivery should be coordinated directly with the carrier where that service is available.
- If a shipment reaches a pickup point, it must be collected within 48 hours or within the period stated by the carrier in the arrival notice.
6.Inspection on delivery
- The packaging and products should be inspected before accepting the shipment whenever possible.
- If there is visible shipping damage, refuse delivery, document the condition, and notify Mafkat immediately.
- Non-visible defects are subject to the reporting process in the Return and Exchange Policy.
7.Failed or missed delivery
If delivery fails because of an incorrect address, an unreachable customer, or failure to collect within the stated period, the customer may be charged outbound, return, and reshipping costs. If the destination is outside available carrier coverage, Mafkat may cancel the order and refund the amount paid.
8.Shipping charges
Shipping charges are based on the carrier's rates and the shipment's weight, dimensions, and destination, and are shown at checkout where automatic pricing is available. Large or heavy products may require a separate shipping quotation.
9.International shipping and customs
For international shipping, the customer bears destination-country customs duties, taxes, and import requirements unless expressly stated otherwise at checkout. Customers should consult the relevant customs authority before purchasing.