Return & exchange policy
Conditions for returning or exchanging an item, and the cases where neither applies.
Last updated: March 2025
Conditions
- The product must be unused, in its original packaging, and in the same condition as received.
- Return or exchange arrangements are coordinated with the customer based on the order status and product type.
- For returns, please bring the product to Mohiit Al Enara Establishment.
Exclusions
- Products manufactured or modified to customer specifications (unless defective).
- Items damaged due to customer mishandling or misuse.
- Storage-sensitive products (such as sealants and insulation materials).
Please report any damage immediately upon delivery. The return policy applies to items in their original condition only.