Return & Exchange Policy

1.Exchange period

2.Exchange conditions

• The product must be undamaged, unused, in its original condition and packaging, and must not have been consumed or otherwise used.
• Mafkat may inspect the product before approving an exchange to confirm that these conditions are met.
• The customer bears shipping costs plus a fee equal to 10% of the invoice total for handling, transportation, and repackaging, unless the product is defective or Mafkat supplied the wrong item.
• For international orders, the customer bears all return-shipping and carrier handover costs unless the request is caused by a defect or an error by Mafkat.

3.Return period and conditions

• A purchase may be cancelled and the product returned within seven days of receipt, without affecting statutory or contractual warranty rights.
• The product must be undamaged, unused, and in its original condition, and may be inspected before the return is accepted.
• The customer bears shipping, handling, and repackaging costs equal to 10% of the invoice total, except where there is a defect or an error by Mafkat.

4.Refund method and timing

5.Products excluded from return or exchange

• Products manufactured or modified to a customer's instructions or specifications, except where defective or not compliant with the agreed specifications.
• Products damaged by the customer's mishandling, storage, or use.
• Storage-sensitive products, such as insulation materials and silicone products, once they have left their approved storage conditions.

6.Damage or defects on delivery

• Products must be inspected and any visible damage reported immediately upon delivery.
• If damage was caused during shipping, refuse the shipment and notify Mafkat immediately.
• Any non-visible defect must be reported within 24 hours of receipt, together with the order number and photos or videos showing the issue.

7.How to submit a request